Clear answers before a merchant starts.

A multilingual writing assistant that helps real customers turn genuine experiences into three natural, editable Google review drafts. The customer controls the content and publication decision.

Google's free link gets the customer to the official review destination. Venuup adds an optional expression step that helps the customer organise what they genuinely want to say.

No. Venuup creates editable drafts only. Copying, opening Google, signing in, choosing stars, and publishing are separate customer actions.

The customer journey is designed not to require a customer account. The merchant account manages the location and its usage.

Yes. Every draft can be edited, combined, copied, rejected, or discarded. The customer may stop at any time.

The customer interface and draft language support English, Simplified Chinese, Traditional Chinese, Japanese, Korean, Vietnamese, Spanish, French, Hindi, and Arabic. Each language must pass mobile and production quality checks before public launch.

It is recorded once when a customer provides genuine input, deliberately requests generation, and the first complete batch of three editable drafts is successfully displayed for that location and session.

Regeneration, editing, selecting, copying, opening Google, sentiment, stars, and final publication do not create another assist.

There is no automatic upgrade or overage charge. Operational grace is Free 3, Starter 3, Growth 6, and Pro 10. A session that began while generation was available may finish its first complete batch. After grace, the QR page and direct Google destination remain available.

No. Unused allowance does not carry into the next monthly period.

Pricing is per location per month. One authenticated merchant account may manage multiple owned locations, each with its own plan and allowance.

No. Positive, mixed, and critical experiences must follow the same assistance path. Venuup must not gate the Google destination by sentiment or predicted rating.

No. Venuup Reviews is independent and has not been approved, certified, endorsed, or reviewed by Google.

Not automatically. Google says its Maps content policies apply to human- and AI-generated content. Reviews must still reflect genuine experiences and remain unbiased, with no incentives, gating, pressure, or rating manipulation.

The final public privacy answer is blocked until the production system is verified. For quota accounting, the approved design does not require experience text, draft text, Google identity, email, phone, sentiment, or stars.

Merchant support is provided through support@venuup.com and privacy requests through privacy@venuup.com, using a Venuup-managed ticket workflow. Public support hours and response targets will be stated only when operations can meet them.